koko play Privacy Policy

This page describes what we collect when you use koko play and how we keep that data protected. Our privacy practices cover account registration, payment processing through DANA, e-wallet, mobile banking, and bank virtual accounts, as well as your activity on our live-dealer tables, slot games, and sports markets. We are transparent about third parties who access your information and your rights under data protection frameworks.

When you create an account on koko play, we request personal identifiers such as your name, email address, date of birth, and government-issued identification number for KYC verification. We also collect payment details when you fund your account, session logs when you access our platform, and technical metadata such as your IP address and device type. These data points enable us to operate our sportsbook and casino services, process your withdrawals, and comply with applicable regulations in supported jurisdictions.

Our data handling practices are designed to meet standard information-security expectations. We do not sell your personal information to unrelated third parties. However, we do share specific data with payment processors, banking partners, and compliance vendors as necessary to complete your transactions and fulfill legal obligations. This policy explains each category clearly.

What we collect on koko play

We collect account information when you register, including your full legal name as it appears on your identity document, email address, phone number, and date of birth. During KYC verification, we request a photograph of your national ID (KTP), passport, or driving licence. We also collect your banking details or e-wallet identifiers—such as your BCA account number, e-wallet virtual account, mobile banking code, or local payment user ID—when you initiate deposits or request withdrawals.

Account data: Name, email, phone, date of birth, and identity document numbers stored for account recovery and KYC compliance.
Transaction history: Deposits, withdrawals, and bets recorded to facilitate payment settlement and regulatory reporting.
Technical logs: IP addresses, device identifiers, browser type, and session timestamps used for fraud detection and platform optimization.
Cookies and tokens: Session identifiers and preference tags that allow you to remain logged in and customize your interface on koko play.

We also collect behavioural data, such as which games or sports markets you access, how long you remain active, and whether you use the mobile app or browser interface. This information helps us understand platform usage patterns and identify technical issues. Users from Jakarta, Surabaya, Bandung, and Medan are tracked in the same way; we do not differentiate collection based on geographic location within supported regions.

How we use and share your data

We use your personal information primarily to manage your account, process deposits and withdrawals, verify your identity, and deliver our live casino, sports betting, and slot game services. Our payment processors—including banks handling online payment, e-wallet, and mobile banking virtual accounts, as well as e-wallet networks like local payment and online payment—receive transaction details necessary to complete fund transfers. These partners operate under their own privacy policies and may retain data according to their regulatory requirements.

We may also disclose account data to law enforcement or regulatory bodies if required by legal process or to protect koko play's operational integrity. We do not commercially license your personal information to advertising networks or data brokers. However, we may use aggregated, anonymized data (such as "X thousand accounts accessed Liga 1 markets during Piala AFF") for product analysis without identifying you.

Info: Our servers and data processors may be located outside your country, including in jurisdictions with different privacy standards. By using koko play, you consent to this international data flow.

Your rights and data access on koko play

You may request access to, or a copy of, all personal information we hold about you by contacting our support team. We will fulfill such requests within our standard review window. You may also request correction of inaccurate data, such as an outdated contact address or misspelled name. To update your email address or bank account on koko play, log into your account settings or contact support with proof of your identity.

You have the right to request deletion of your account and associated personal data, subject to our retention obligations for payment and fraud-prevention records. Certain data may be retained for legal compliance even after account closure. If you believe we have handled your information improperly, you may lodge a complaint with your local data protection authority.

We use cookies and similar tracking technologies to maintain your session and remember your preferences. Most browsers allow you to disable cookies, though doing so may limit functionality on koko play. We do not use third-party tracking pixels for retargeting across unrelated websites.

Data retention and security on koko play

We retain your account data for as long as your account remains active, plus a standard period thereafter to facilitate any potential disputes or regulatory inquiries. Transaction records are retained in accordance with banking and financial reporting regulations, which typically mandate retention for several years. Payment-processor records (such as confirmation codes for DANA or e-wallet transfers) are retained by our banking partners according to their own policies.

We employ standard encryption, secure authentication, and network firewalls to protect your data from unauthorized access. However, no online system is entirely risk-free. If you suspect unauthorized access to your koko play account, change your password immediately and contact our support team.

Contact and updates to this policy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the in-app messaging system or registered email channel. We will respond within our standard support window. We may update this privacy policy from time to time to reflect regulatory changes or operational improvements. We will notify you of material changes by email or by displaying a prominent notice on the koko play platform.

This policy applies to all users of koko play in supported jurisdictions where our services are legally available. By accessing our platform, you acknowledge that you have read and understood these privacy practices.